Privacy Policy

Le Prestige Medi Spa: Telehealth Consent and Privacy Policy

At Le Prestige Medi Spa, we are committed to providing you with an unparalleled experience of luxury and rejuvenation. This commitment extends to our telehealth services, powered by Health Hue Digital, designed to enhance your access to our expertise and care. This page outlines the terms of service for using our telehealth platform and explains how we collect, use, and protect your personal and health information. By accessing or using our services, you acknowledge that you have read, understood, and agree to these terms and policies.

1. Telehealth Services at Le Prestige Medi Spa

We utilize Health Hue Hub to elevate your experience and provide remote access to our services. These services may include:

• Virtual Consultations: Discuss your aesthetic goals, treatment options, and skincare concerns with our specialists from the comfort of your home.
• Secure Messaging: Communicate with our team through a secure messaging system for follow-up questions, appointment scheduling, and post-treatment care.
• Electronic Consents and Questionnaires: Complete necessary forms online prior to your in-person or virtual appointments.
• Appointment Management: Schedule and manage your appointments through the Patient Portal.
• Access to Treatment Plans and Records: Review your personalized treatment plans, product recommendations, and aftercare instructions through the Patient Portal.

1.1 Understanding Telehealth in Aesthetics

While telehealth offers convenience and accessibility for certain aspects of aesthetic care, it’s essential to understand its limitations:

• Technical Considerations: A reliable internet connection and appropriate devices are necessary for successful virtual consultations.
• In-Person Treatments: Many aesthetic treatments require in-person visits. Telehealth primarily supports consultations, follow-ups, and skincare guidance.
• Privacy and Security: While we employ robust security measures, using online platforms always carries some inherent risk to privacy and confidentiality.

1.2 Patient Responsibilities

When using our telehealth services, you agree to:

• Ensure you have the necessary technology and a suitable environment for virtual consultations.
• Provide accurate and complete information about your medical history, aesthetic goals, and current skincare regimen.
• Follow our specialists’ instructions and recommendations.
• Protect the confidentiality of your login information and take precautions to maintain your privacy during telehealth sessions.

2. Privacy Policy

Le Prestige Medi Spa is committed to protecting the privacy and security of your personal and health information. We comply with all applicable privacy laws and regulations, including HIPAA.

2.1 Information We Collect

• Personal Information: This includes your name, date of birth, contact information, and any other details you provide through the platform.
• Health Information: This encompasses your medical history, relevant health conditions, allergies, medications, and treatment information.
• Aesthetic Information: This includes your skincare concerns, treatment goals, photographs, and other information related to your aesthetic needs.
• Usage Data: We collect information about how you use our telehealth platform, such as features accessed and pages visited.
• Technical Data: We collect information about your device, IP address, browser type, and operating system.

2.2 How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services: To facilitate consultations, personalize treatment plans, recommend products, and enhance your overall experience.
• Communication: To send appointment reminders, updates, promotional offers, and other relevant information.
• Legal Compliance: To comply with applicable laws and regulations.
• Analytics and Research: To analyze platform usage data and conduct research to improve our services.

2.3 Data Security

We employ industry-standard security measures to protect your information, including:

• Encryption: Data is encrypted both in transit and at rest.
• Access Controls: We restrict access to your information based on roles and responsibilities.
• Regular Security Assessments: We conduct regular security assessments and updates to identify and address potential vulnerabilities.

2.4 Data Sharing

We will not share your information with third parties except as required by law or with your explicit consent. We may share your information with:

• Specialists and staff involved in your care at Le Prestige Medi Spa.
• Business associates who assist us in providing services, such as IT service providers or payment processors. These entities are required to comply with HIPAA and protect your information.

2.5 Your Rights

You have the following rights regarding your information:

• Access: You can request access to your information held by Le Prestige Medi Spa.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request deletion of your information, subject to certain limitations.
• Complaint: You can file a complaint with Le Prestige Medi Spa or the relevant authorities if you believe your privacy rights have been violated.

3. Consent to Telehealth and Data Practices

By using our telehealth services, you consent to participate in virtual consultations and acknowledge that you have read and understood this policy, including how we collect, use, and protect your information. You understand that you can withdraw your consent to telehealth services at any time by notifying our clinic.

4. Release and Discharge

You hereby release and discharge Le Prestige Medi Spa, Health Hue Digital, and all parties acting under our license and authority from any telehealth medical privacy claims you might otherwise have had prior to HHS’s March 17, 2020 notification.